Important information regarding e-shop purchases:
After successful completion and payment of your order, you will receive a confirmation email from us with a complete list of important information. You can then pick up your season tickets or purchased gift vouchers at any of our branches, except for the Podolí-Dvorce branch, where unfortunately we do not offer an online pick-up service.
If you have chosen the “No transport (I print the gift voucher myself)” option, you can print your gift voucher and present it during your visit to the selected branch. However, please understand that this option is not available for permanettes.
For season tickets, we offer two options: either picking up at a branch or sending to the address you specified when you made your purchase in our e-shop.
When picking up your order at reception, please provide us with your order number and the name under which the order was placed – this can also be your company name. We will then make sure that everything you have ordered from us is properly delivered. Our main aim is to make the whole buying process as simple as possible for you.
If you have opted for delivery by Czech Post to the address of your choice, your package will be delivered properly and we look forward to seeing you soon. In case of any discrepancies or uncertainties, please do not hesitate to contact us.
We are here to ensure that you get the most convenient and advantageous use of our services. We look forward to welcoming you to Eden’s Garden.